Shipping Policy
1. Order Processing Time
- All orders are processed within 1–3 working days after confirmation.
- During festivals, sales, or high-volume periods, processing may take slightly longer.
2. Shipping Duration
Delivery time depends on your location:
- Metro cities: 4–7 working days
- Non-metro / rest of India: 5–10 working days
- Remote or difficult locations may take additional time.
Please note: Delivery delays caused by courier partners, weather, or unforeseen conditions are beyond our control.
3. Shipping Charges
- Standard shipping charges apply based on your pincode and order weight.
- Shipping charges are non-refundable.
(If you offer free shipping above a certain amount, tell me and I’ll add it.)
4. Cash on Delivery (COD)
- COD availability depends on your pincode.
- Additional COD charges may apply.
- COD orders may require confirmation via call or WhatsApp.
5. Order Tracking
- Once your order is shipped, you will receive a tracking link via WhatsApp, SMS, or email.
- You can track your order until it reaches your address.
6. Incorrect Address / Unavailable Customer
- If the address is incorrect or the customer is unavailable during delivery attempts:
- The order may be returned to us.
- Re-delivery charges will apply.
Please ensure the address and phone number are accurate.
7. International Shipping
If you plan to ship internationally, I can add that section too.
(Just tell me if you want it.)
8. Damaged or Missing Packages
If you receive a damaged parcel:
- Record an unboxing video
- Send it to us within 24 hours of receiving the order
- Our team will review and assist accordingly
We cannot process claims without an unboxing video.
9. Contact Us
For shipping-related queries, reach us at:
📞 9579658947
📩 saashluxe21@gmail.com